Blue fabric and cork fabric box shaped cosmetic bag

We do our  best to meet delivery estimates, but cannot guarantee them. If you require express delivery with a guarantee you can email us  at rissiecreations@gmail.com for a quotation. We aim to get back to you as soon as possible

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs

If you are not happy with your order please contact me within: 3 days of delivery

Send items back within: 14 days of delivery

I don't accept exchanges or cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

• We unfortunately cannot accept returns for personalised orders, including cut fabric, unless faulty

• Custom orders

• Perishable products (like food or flowers)

• Digital downloads

• Intimate items (for health/hygiene reasons)

• Items on sale

Conditions of return

If the item is not returned in its original condition, the buyer is responsible for any loss in value. 

This privacy notice is to give insight into how Rissie Limited uses your personal data, the information we collect and how we use it.

• We use your personal data (which you provide when you make a purchase) solely to fulfill your order. This data includes your name, shipping address, email address and details of the item you are ordering. Occasionally you may choose to provide us with further details in order for us to fulfill a custom order, by contacting us directly.

• We will use your information to contact you about your order, provide customer service and to settle disputes.

• Your address is used to send your item and your email address may be used to provide delivery updates (depending on the courier/postal method used).

Information sharing and disclosure.

We value your personal information and ensure that it is stored securely.

• We retain your data only as long as it is necessary to provide you with the service you have requested/purchased.

• We do not make copies or store your data away from this website.

• We do not pass on your data to any third parties (with the exception of our delivery partners who are provide with your name and address for with sole purpose of delivering your order). We do not use your information for marketing or publicity purposes.

This Privacy Policy does not apply to the practices of third parties that I do not own or control.

If you would like any further information about our privacy policy, our use of your data in the fulfillment of your order, or if you would like check on/request access to the personal information we hold about you, please contact Rentia Goodlad, at Rissie Limited via the email rissiecreations@gmail.com